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Shipping & Returns

Do you ship internationally?

  • We are shipping in the UK only at the moment. 
  • We are looking into expanding our area of commerce. Please sign up to our newsletter to be the first one to find out. 

Can I make changes to my order?

  • If you entered the wrong details, please contact us as soon as you notice in the confirmation email. If the parcel has not been dispatched, we will be able to change your details before it is sent. Please note, we cannot change any details once your order has been dispatched! Also, if you need your address changed, you may be charged to send the parcel out again to the correct address.
  • We cannot amend your order details once the order is dispatched (if you placed it before 11am UK time as we usually start preparing your order then). However, if you do notice you have made a mistake, please do email us at info@jakobknitwear.com as soon as you notice the error and we will try to help you as best as we can.

Can I cancel my order?

If you decide that you no longer want your JAKOB order, you can cancel your order by emailing info@jakobknitwear.com. Please note: If your order has been dispatched, we are unable to cancel the order, we advise you send the order back to us once you receive it for a refund. We would always encourage you to shop consciously and avoid excess shipments and returns for the love of you and our planet.

 

UK ORDERS

How much will UK delivery and returns cost and how long will it take?

  • Shipping: Free shipping for customers in the UK. We ship with DHL Express. Please bear in mind that we normally aim for a dispatch time of 1-3 business days, and the shipping time comes on top (normally 1 -2 business day).
  • Returns: please see details under “How do I return items to you” below. The cost of the pre-paid return label (£9.16) will be deducted from your final refund amount.
How long will it take to receive my order?
  • We offer Free shipping for customers in the UK and ship with DHL Express. As a small business we normally aim for a dispatch time of 2 -3 business days with shipping time on top which is normally 1 business day.

Can I track my order?

  • Once your parcel has left our warehouse, you will receive a dispatch confirmation email which will include a tracking number so that you can see where your parcel is and what day it is estimated to arrive. We recommend that you fill in your phone number as well as your email at the checkout so that you can easily receive updates regarding the delivery of your order.

How do I return items to you (UK)?

General return policy:

  • You must request a return / refund within 14 days from date of delivery. From the day you made the request, you have another 14 days to return the goods.
  • We will process your refund within max. 14 days of receiving the goods back.
  • To make an eligible return and to be able to request a refund, the items must be returned with all the original tags still attached to it. The item must be unworn, undamaged and must be returned in the original packaging as you have received it. Should you use different packaging leading to higher return cost, we retain the right to deduct the higher return cost (rather than the cheaper rate we have negotiated) from the final refund amount.
  • You will receive a label to make the return. The cost of the prepaid return label (£9.16) will be deducted from your final refund amount.
  • We are not able to exchange items for another size or colour or similar. In such case you must return the unwanted item and then place a new order for the new item.
  • If you request a return beyond the defined returns period and if the item is not being sent back within the acceptable period, we may not be able to process this.

How do I make a return request?

  • To return your item please visit https://jakobknitwear.com/apps/parcelpanel-returns and follow steps to make your return.
  • Once completed, we will review the request and send you a prepaid return label. The cost of the prepaid return label (£9.16) will be deducted from your final refund amount.