Shipping & Returns

GENERAL QUESTIONS

Do you ship internationally?

Yes, we are UK based and ship to the U.S. and Australia.
We're working on expanding our international shipping destinations. Sign up for our newsletter or follow us on Instagram to be the first to know.

Can I make changes to my order?

If you've made an error, contact us as soon as possible. We can amend your order before it's dispatched. After dispatch, no changes can be made.
For address changes after dispatch, we may charge additional fees for re-shipping to the correct address.

Can I cancel my order?

You can cancel your order by emailing info@jakobknitwear.com. If dispatched, we cannot cancel, but we recommend returning the order for a refund. Please consider your purchase carefully to avoid unnecessary returns.

UK ORDERS

How much will UK delivery and returns cost and how long will it take?

Shipping: Free shipping with DHL Express. Dispatch time is typically 1-3 business days, and shipping time is 1-2 business days.
Returns: See "How do I return items to you" below. The return label cost (£9.16) will be deducted from your refund.

How long will it take to receive my order in the UK?

We aim to dispatch within 1-3 business days. Delivery typically takes 1 business day.

Can I track my order?

Once your order is dispatched, you will receive a tracking number. Ensure you provide both your phone number and email at checkout to receive delivery updates.

How do I return items to you (UK)?

Request a return within 14 days from delivery. You have an additional 14 days to return the items.
Refunds are processed within 14 days of receiving the returned items.
Items must be unworn, undamaged, with original tags attached, and in the original packaging. If alternate packaging is used, we may deduct higher return costs from your refund.
The cost of the return label (£9.16) will be deducted from your refund.
Exchanges are not available. Please return the item and place a new order for the desired item.
If the return period is exceeded, we may not be able to process your request.

How do I make a return request?

To start your return, visit our Returns Center and follow the instructions.
Once completed, we will send you a prepaid return label, and the cost (£9.16) will be deducted from your final refund.

U.S. ORDERS

How much will U.S. delivery and returns cost and how long will it take?

Shipping: Free shipping with DHL Express. Dispatch time is typically 1-3 business days, and shipping time is 2-4 business days.
Returns: See "How do I return items to you" below. The return label cost ($25.00) will be deducted from your refund.

How long will it take to receive my order?

We aim for dispatch within 1-3 business days. Delivery typically takes 2-4 business days.

How do I return items to you? How do I make a return request?

To start your return, visit our Returns Center and follow the instructions.
Once completed, we will send you a prepaid return label. The cost ($25.00) will be deducted from your refund.
Request a return within 14 days from delivery. You have an additional 14 days to return the items.
Refunds are processed within 14 days of receiving the returned items.
Items must be unworn, undamaged, with original tags attached, and in the original packaging. If alternate packaging is used, we may deduct higher return costs from your refund.
Exchanges are not available. Please return the item and place a new order for the desired item.
If the return period is exceeded, we may not be able to process your request.

Taxes & Duties

U.S. customers currently shop tax-free, based on your shipping address.
Orders up to $800 are free from import tax. Orders over $800 may incur import taxes and duties, which are the customer's responsibility to pay at delivery or later charged by the courier.
We cannot deliver to PO boxes. A property address and a local contact number are required for delivery and customs purposes.
For any questions, contact us at info@jakobknitwear.com.

AUSTRALIA ORDERS

How much will Australia delivery and returns cost and how long will it take?

Shipping: Free shipping with DHL Express. Dispatch time is typically 1-3 business days, and shipping time is 2-4 business days.
Returns: See "How do I return items to you" below. The return label cost (A$30.00) will be deducted from your refund.

How long will it take to receive my order?

We aim for dispatch within 1-3 business days. Delivery typically takes 2-4 business days.

How do I return items to you? How do I make a return request?

To start your return, visit our Returns Center and follow the instructions.
Once completed, we will send you a prepaid return label. The cost (A$30.00) will be deducted from your refund.
Request a return within 14 days from delivery. You have an additional 14 days to return the items.
Refunds are processed within 14 days of receiving the returned items.
Items must be unworn, undamaged, with original tags attached, and in the original packaging. If alternate packaging is used, we may deduct higher return costs from your refund.
Exchanges are not available. Please return the item and place a new order for the desired item.
If the return period is exceeded, we may not be able to process your request.

Taxes & Duties

Australian customers currently shop tax-free, based on your shipping address.
Orders up to A$1,000 are free from import duty and GST. Orders over A$1,000 may incur import taxes and duties, which are the customer's responsibility to pay at delivery or later charged by the courier.
We cannot deliver to PO boxes. A property address and a local contact number are required for delivery and customs purposes.
For any questions, contact us at info@jakobknitwear.com.