At JAKOB, we are deeply committed to excellence in every aspect of our creations, with a dual focus on customer satisfaction and environmental responsibility. This ethos is evident not just in our designs, but also in our choice of a 'Made in Italy' production approach and the meticulous selection of 'Made in Prato' eco-cashmere yarn. We pay close attention to every detail, going to great lengths to source garment trims that align with our high standards. For instance, JAKOB's Corozo buttons are sourced from a historic, revitalized button factory in the UK. Similarly, all our labels are  made in the UK and crafted from 100% natural cotton, reflecting our dedication to quality and sustainability.

For accurate measurements, we would advise going to a tailor. However, to get an estimation, follow the below guidelines;

• Chest - Measure at the fullest part of your chest, underarm point to underarm point
• Length - Measure in a straight line from HPS (high point shoulder) down to bottom of garment.
• Sleeve Length - The sleeve length is measured from the center back of the neck, just below the collar, over the shoulder and down to the end of the cuff
• Hem Width - Place the tape measure around the fullest part of your hips.

Exact measurements for each knitwear piece can always be found on the respective product page within the “size chart” section.

All our knitwear is designed with a relaxed looser fit. Exact measurements for each knitwear piece can always be found on each product page within the 'size chart' section.

As all of our knitwear is designed to be a relaxed loose fit, so if you are between sizes, you will actually be able to go for either of the sizes you are between, they will just have a different style. 

For example for our Heirloom Cardigan, if you are a UK 10, you sit between our XS and S. If you were looking for a more tailored, close fitted cardigan, then we would recommend you go for the XS. If you were wanting a looser and more relaxed fit though, we would tell you to go for the S. Also, please do check our size and fit advice on the product pages to see whether you should size up or down depending on the style of knitwear and if you're still not sure, please email us at info@jakobknitwear.com

At JAKOB, we believe that most natural fiber knitwear doesn’t need to be washed very often and the longer you leave your knitwear without washing it, the more beautiful it will be.

For your JAKOB eco-cashmere piece, please keep in mind the following care instructions:

• Gentle dry cleaning only (this is to ensure the bicolour design of the Heirloom cardigan remains as impeccable as it is). We recommend using eco-friendly dry cleaners where possible.
• Do not wash in water.
• Do not bleach.
• Do not tumble.
• Cool iron. We recommend steaming with a steam iron for the best and safest finish and to avoid crushing or flattening the natural pile of the yarns and pull out of shape.
• We believe a good airing is usually enough but to freshen between wearings, you can use a specific Cashmere Spray / Knitwear Mist like from Cashmere & Cotton or Clothes Doctor which also helps to repel bugs and moths.

All our garments are crafted with immense love and care by skilled knitwear artisans in Italy, where numerous details are meticulously hand-linked or hand-finished, including the labels which are delicately hand-stitched. To ensure the longevity of your treasured heirloom piece, we kindly ask you to treat it with the utmost care, and in return, it will cherish you for many years to come.

If you are interested in a style but it is sold out in your size, then look for the 'Join the waiting list’ button on the product page.As soon as the product is restocked you will be first to know. If you have other questions about colours and sizes or feedback (who knows, your favourite colour combo suggestions may make into the next production run) always feel free to reach out to us atinfo@jakobknitwear.com

All measurements can be found on each of the product pages. All measurements are approximate and taken when the garment is lying flat. Measurements are shown in centimeters.

We carefully check all our products and would never knowingly send you anything that is faulty. If, however, you do notice a fault with your product, please email info@jakobknitwear.com immediately, with details of the issue along with images and we will get back to you as soon as we can to see what we can do to help.

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

Once your parcel has left our warehouse, you will receive a dispatch confirmation email which will include a tracking number so that you can see where your parcel is and what day it is estimated to arrive. We recommend that you fill in your phone number as well as your email at the checkout so that you can easily receive updates regarding the delivery of your order.

We are shipping in the UK only at the moment.

We are looking into expanding our area of commerce. Please sign up to our newsletter to stay in the loop.

If you entered the wrong details, please contact us at info@jakobknitwear.com as soon as you notice in the confirmation email. If the parcel has not been dispatched, we will be able to change your details before it is sent. Please note, we cannot change any details once your order has been dispatched! Also, if you need your address changed, you may be charged to send the parcel out again to the correct address.

If you decide that you no longer want your JAKOB order, you can cancel your order by emailing info@jakobknitwear.com

Please note: If your order has been dispatched, we are unable to cancel the order, we advise you send the order back to us once you receive it for a refund. We would always encourage you to shop consciously and avoid excess shipments and returns for the love of you and our planet. Also please read the returns policy section for your country/region.

Shipping: Free shipping for customers in the UK. We ship with DHL Express. Please bear in mind that we normally aim for a dispatch time of 1-3 business days, and the shipping time comes on top (normally 1 -2 business day).

Returns: please see details under “How do I return items to you” below. The cost of the pre-paid return label (£9.16) will be deducted from your final refund amount.

We offer Free shipping for customers in the UK and ship with DHL Express. As a small business we normally aim for a dispatch time of 2 -3 business days with shipping time on top which is normally 1 business day.

• To return your item please visit our Returns Center and follow steps to make your return.
• Once completed, we will review the request and send you a pre-paid return label. The cost of the pre-paid return label (£9.16) will be deducted from your final refund amount.
• You must request a return / refund within 14 days from date of delivery. From the day you made the request, you have another 14 days to return the goods.
• We will process your refund within max. 14 days of receiving the goods back.
• To make an eligible return and to be able to request a refund, the items must be returned with all the original tags still attached to it. The item must be unworn, undamaged and must be returned in the original packaging as you have received it. Should you use different packaging leading to higher return cost, we retain the right to deduct the higher return cost (rather than the cheaper rate we have negotiated) from the final refund amount.
• We are not able to exchange items for another size or colour or similar. In such case you must return the unwanted item and then place a new order for the new item.
• If you request a return beyond the defined returns period and if the item is not being sent back within the acceptable period, we may not be able to process this.

We do not have any shops or outlets; we sell directly online to customers from our website. Please read our returns policy and cost of returns in the section “How do I return items to you (UK)?” above.

Occasionally we do take part in events and pop-up stores where a selection may be available. You will find this out by joining our mailing list or following us on Instagram.

JAKOB advocates for excellence in innovation, a standard evident in the aesthetic, the superior knitting in a family-owned studio in Italy, and especially the selection of eco-conscious cashmere yarn. Depending on whether you look at European data or US data, the amount of clothing discarded per person annually comes to 33–80 pounds.

Cashmere fibers often remain in reusable condition. In partnership with one of the finest cashmere milks in Italy, we ensure the finest cashmere remnants are handpicked and blended with premium virgin cashmere, crafting yarns of unparalleled luxury that promote sustainability, environmental stewardship, and carbon footprint reduction.

At JAKOB, we are deeply committed to excellence in every aspect of our creations, with a dual focus on customer satisfaction and environmental responsibility. This ethos is evident not just in our designs, but also in our choice of a 'Made in Italy' production approach and the meticulous selection of 'Made in Prato' eco-cashmere yarn. We pay close attention to every detail, going to great lengths to source garment trims that align with our high standards. For instance, JAKOB's Corozo buttons are sourced from a historic, revitalized button factory in the UK. Similarly, all our labels are made in the UK and crafted from 100% natural cotton, reflecting our dedication to quality and sustainability.

„I spent countless nights searching the internet for natural button suppliers in Europe or the UK. I simply didn‘t see the point of using buttons which have traveled thousands of miles from China or South America. I was convinced there must be another solution and I didn’t give up until I found it." Alexandra, founder

And of course, we won’t stop here; we always thrive to do better on this journey of creating something beautiful yet with a more environmentally friendly approach.

We are always looking for interns! If you are a hard working person, interested in sustainable fashion and knitwear, with the determination and can-do attitude required to work in a start-up, then please email use your CV and cover letter to youandjakob@jakobknitwear.com

We are online only at the moment and as we are such a tiny company, we cannot offer a phone service yet. The quickest way to contact us is on email at info@jakobknitwear.com

We don’t currently offer gift cards, but it is something we are planning to introduce soon. Please sign up to our mailing list to be kept up-to-date.