JAKOB is excited to enhance our sustainability efforts by partnering with The Seam to offer a complimentary repair service for your JAKOB cashmere knits.*

Who is The Seam?

The Seam connects people with local, specialist makers to repair, alter, and transform their wardrobes, promoting sustainable fashion practices. They provide a platform for garment care that extends the life of clothing, reduces waste, and encourages a culture of care. Through their services, customers can address issues like poor fit and garment damage, contributing to a decrease in clothing sent to landfills. The Seam also partners with brands and retailers to offer scalable repair and care solutions, helping businesses reduce returns and increase garment lifecycles. Learn more on The Seam's website.

How are we partnering with The Seam?

JAKOB is introducing a complimentary repair service for customers who have purchased a JAKOB knit, addressing issues like moth holes. We understand that moths can sometimes be persistent, even with careful storage, and we're here to help restore your knitwear to its best condition.

How does the free repair service work? *

JAKOB offers complimentary repair services through The Seam for your cashmere knitwear. If your knit needs repair, simply email us at info@jakobknitwear.com with the subject line “The Seam: Repair Service Request” and include photos of the repair. We will provide mailing instructions and handle the rest, though we might follow up with a few questions. The entire process, including repairs and shipping, may take 8-10 weeks.

* Please note, this service is available to our UK customers.